Terms of service

1. About Thread & Theory

Thread & Theory is an apparel and lifestyle brand offering original designs and products for purchase through our online store.

Throughout these Terms, the terms “Thread & Theory,” “we,” “us,” and “our” refer to Thread & Theory.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You may not:

Use the website for fraudulent or unlawful purposes
Attempt to interfere with or compromise the security of the website
Copy, reproduce, distribute, or commercially exploit our content without permission
Use our website or content in a way that could harm Thread & Theory or its customers
Attempt to gain unauthorized access to our systems or accounts

We reserve the right to refuse service, cancel orders, or restrict access to our website when necessary to protect our business, customers, or website.

3. Products & Product Information

We make every effort to ensure that product descriptions, images, colors, sizing information, and pricing are accurate.

However, colors may appear slightly different depending on your device or screen settings.

Because our products are made to order, slight variations in print placement, texture, or appearance may occur as part of the production process.

We reserve the right to modify product designs, descriptions, pricing, availability, or other product information at any time without prior notice.

4. Made-to-Order Products

Many Thread & Theory products are produced specifically after an order is placed.

Because products are made to order, we generally do not accept returns or exchanges for:

Incorrect size selection
Change of mind
Personal preference
Ordering the wrong product or color

Please review product descriptions and size charts carefully before completing your purchase.

Our Returns & Refund Policy provides additional information regarding damaged, defective, or incorrect products.

5. Orders

When you place an order with Thread & Theory, you are making an offer to purchase the products selected.

We reserve the right to accept or decline an order for any reason, including:

Product availability
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Technical or system errors

If we cancel an order after payment has been processed, we will issue a refund for the amount charged.

6. Pricing & Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices may change at any time without notice.

Payment must be successfully processed before an order enters production.

Thread & Theory is not responsible for fees charged by your bank, credit-card company, payment provider, or other financial institution.

7. Shipping & Delivery

Orders are produced and shipped according to the timelines described in our Shipping Policy.

Estimated delivery dates are not guaranteed.

Thread & Theory is not responsible for shipping delays caused by carriers, weather, holidays, customs, incorrect addresses, or circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

8. Cancellations & Order Changes

Because our products may enter production shortly after an order is placed, we cannot guarantee that an order can be canceled or modified.

If you need to make a change, contact us as soon as possible at:

hello@threadandtheoryco.com

We will make reasonable efforts to accommodate requests before production begins.

9. Returns, Refunds & Defective Products

Our products are made to order, so returns and exchanges are generally not accepted for buyer's remorse, incorrect sizing, or personal preference.

If your order arrives damaged, defective, or incorrect, please contact us within the timeframe specified in our Returns & Refund Policy.

For complete details, please review our Returns & Refund Policy.

10. Intellectual Property

All content appearing on the Thread & Theory website, including but not limited to:

Logos
Brand names
Graphics
Illustrations
Original artwork
Product designs
Photography
Text
Website content
Marketing materials

is owned by or licensed to Thread & Theory and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, publish, or commercially use our intellectual property without prior written permission.

Purchasing a Thread & Theory product does not transfer ownership of the artwork or intellectual property contained on that product.

11. User Content

If you submit reviews, photographs, comments, testimonials, or other content to Thread & Theory, you represent that you have the right to provide that content.

By submitting content, you grant Thread & Theory permission to use, reproduce, display, and share that content for legitimate business and marketing purposes, where permitted by law.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive, or otherwise inappropriate.

12. Third-Party Services

Our website may use third-party providers to support payment processing, product fulfillment, shipping, analytics, marketing, website functionality, and other services.

These third parties may have their own terms and privacy policies.

Thread & Theory is not responsible for the independent policies or practices of third-party providers.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, technical issues, or other reasons.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Thread & Theory shall not be responsible for indirect, incidental, consequential, special, or punitive damages arising from your use of our website or purchase or use of our products.

Nothing in these Terms is intended to limit rights or protections that cannot legally be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless Thread & Theory, its owners, affiliates, service providers, and representatives from claims, damages, liabilities, losses, and expenses arising from your violation of these Terms or your unlawful use of our website.

16. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Thread & Theory operates, without regard to conflict-of-law principles.