Refund policy

Effective Date: September 2026

At Thread & Theory, every product is made to order just for you. Because your item is created specifically after you place your order, please allow additional time for production before your order ships.

Order Processing & Production

Orders are typically processed and produced within 2–7 business days before shipment.

During holidays, product launches, promotions, or periods of unusually high order volume, production may take a little longer.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

After production is complete, shipping times generally vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are provided at checkout and are estimates rather than guaranteed delivery dates.

Please note that weekends and holidays may affect delivery times.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on the items in your order, destination, and available shipping method.

From time to time, Thread & Theory may offer free shipping promotions. Any applicable promotion will be clearly stated at the time of purchase.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow 24–48 hours for tracking information to update after your shipping confirmation is received.

Delayed or Lost Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier. Thread & Theory is not responsible for delays caused by the carrier, weather, holidays, incorrect addresses, customs, or other circumstances beyond our control.

If your package appears to be delayed, please use the tracking information provided to contact the carrier directly.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

Incorrect Shipping Address

Please carefully review your shipping address before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible at hello@threadandtheoryco.com. We will do our best to correct the address before your order enters production.

Once an order has entered production or shipped, we may not be able to make changes.

Thread & Theory is not responsible for orders shipped to an incorrect address provided by the customer.

International Orders

International shipping may be available for select products and destinations.

Customers are responsible for any applicable customs duties, import taxes, or other fees charged by their country. These fees are not included in the product or shipping price unless specifically stated at checkout.

International delivery times may vary due to customs processing and local postal services.

Questions About Your Order?

We're happy to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at christinemcqueen23@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at christinemcqueen23@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at christinemcqueen23@gmail.com.

Thread & Theory
Email: hello@threadandtheoryco.com
Website: theoryandthreadco.com